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Customer Service

This qualification provides the basic knowledge and skills for people working with, or supporting customers in a range of commercial settings.

About this subject area

Customer Service skills are commonly associated with call centres, while some companies have entire departments dedicated to managing customer queries complaints or feedback. However, anyone in a sales or hospitality role must also exercise high levels of customer service skills.

This qualification provides an ideal starting point for anyone interested in roles supporting customers.


Follow the links below for more information about each qualification.

Qualification Approval

In order to deliver this qualification, centres must meet the requirements to deliver the qualification (which can be found in the Qualification Specification) and complete the Qualification Approval Application Form (QAF).

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