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Retail and Commercial Services

These qualifications provide an opportunity for learners to develop their knowledge and understanding to be able to progress to further study or employment within commercial and retail environments.

About this subject area

Logistics and Warehousing

These qualifications provide the basic knowledge and skills for those looking to move into the warehousing sector.


Customer Service

This qualification provides the basic knowledge and skills for people working with, or supporting customers in a range of commercial settings.


Follow the links below for more information about each qualification.

Qualification Approval

In order to deliver this qualification, centres must meet the requirements to deliver the qualification (which can be found in the Qualification Specification) and complete the Qualification Approval Application Form (QAF).

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