Website feedback and FAQs

To ensure our website is working as efficiently as possible, we are inviting Centres to feedback any issues that they may have encountered.

Please provide as much information as possible. Thank you.

Submit your feedback here

FAQs

This list of frequently asked questions by Centre colleagues is intended to help users find information on our website.

I want to become a Centre – where can I find out more information?

Congratulations on making the decision to become an Open College Network West Midlands Centre!

This is a straight-forward and supported process and our team are on hand to help you with your application.

Become a Centre
I need to create a new course. Where can I find more information about it?

Information about creating new courses to add to your existing portfolio is located below.

Create a new course
Where do I find a list of your qualifications?
You can view all our qualifications in a number of ways:
- Via the 'Introduction to our Qualifications page under the Qualifications tab
- Via the respective page under the Subject Areas tab
- Or via the search facility on the homepage of our website
How can I find out the cost of a qualification?

All qualification costs for our Recognised Centres are detailed on our qualification specific pages.

View this photography qualification example
Do you have resources? Where can I access them?

Resources are available for specific qualifications only and can be accessed by logging into Quartzweb.

Log in to Quartzweb here
Where are the unit specifications for each qualification?

Unit specifications are contained within the Qualification Specification document (previously called Qualification Guide) on the right-hand side of each qualification specific page.

View this photography qualification example
Do you offer non-regulated provision?

Yes we do.

Our Customised Accreditation is a bespoke offer to organisations who do not require a regulated qualification but do want to deliver training programmes to nationally recognised standards.

Discover more about Customised Accreditation here

We also offer a Quality Endorsement Licence scheme that can provide national recognition for your training provision, whilst enabling your learners to gain certificates of recognition for completion of their training.

Discover more about our Quality Endorsement License scheme here
I have an idea for a new qualification – can I work with you to develop it?

Yes, of course. We are always happy to work with new organisations to develop any new ideas that they want to bring to life.

Get in touch with us to discuss further
I don’t want to offer your qualifications, just have my own training recognised by you, is this something you can do?

Yes of course. Our Quality Endorsement Licence scheme can provide national recognition for your training provision, whilst enabling your learners to gain certificates of recognition for completion of their training.

Discover more about our Quality Endorsement License scheme here
We don’t have any Internal Quality Advisors employed, can you help us with that?

Unfortunately not. It is the responsibility of the Centre to ensure they employ the right personnel within their organisation to perform this role.
How do I access Quartzweb?

If you have a username and password, you can access Quartzweb via a number of ways. There is a permanent link on the top navigation of our website to Quartzweb, as well as via several features on the homepage of the site.

For quick access to Quartzweb, click here

If you are a new Centre and require a username and password to access Quartzweb, please download the 'Quartzweb Access Request Form'.

Visit our Registration and Awards page for details
My Quartzweb log in details aren’t working, what should I do?

If you have any problems accessing Quartzweb, please get in touch with our Business Support team here.
My courses aren’t showing on Quartzweb, what should I do?

If you have any problems or questions regarding Quartzweb, please get in touch with our Business Support Team here.
I have encountered a technical error on the website, who do I report this to?

You can report any website issues to our team via an online form if you have any issues.

Report an issue here